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2nd Line Support Engineer (MS Exchange), Farnborough


  • £28000 - £30000 per annum
  • Farnborough
  • Posted: 04/01/2018
  • Permanent
  • Job Ref: 00841

Job Details

2nd Line Support Engineer (MS Exchange), Farnborough

Award winning cloud based software company in Farnborough is looking for a 2nd line support engineer, with strong skills in Microsoft Exchange and ideally experience in a company producing cloud based products to join their growing support team. 

In this role you will work closely with global external customers and Product/Design teams to proactively reduce reasons for customers needing to contact Support as well as handling support queries in the most efficient and effective way possible.  

Responsibilities include: Telephone & email support, logging of all calls, creating/updating cases in call logging system, troubleshooting product related issues using resources available and remote assistance when required. 

Essential Skills: 

- Strong skills in Exchange
- Active Directory
- Microsoft technologies incl. Office 365
- Ability to express technical issues to non-technical business stakeholders. 

Highly Desirable: 

- Experience in a company producing cloud-based products 
- MS Azure 

In return you will be rewarded with a competitive salary, benefits package and an excellent working environment for a company undergoing a significant period of growth. 

If you think you have what it takes to become a strong 2nd Line Support Engineer please send your CV immediately!

The People Network is an employment agency and will respond to all applicants within 3 - 5 working days. If you do not hear within these timescales please feel free to get in touch.

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.