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Service Desk Manager


  • £30000 - £32500 per annum
  • Colchester
  • Posted: 04/04/2018
  • Permanent
  • Job Ref: 439100983

Job Details

Service Desk Manager – ITIL – Essex, up to £32.5k, flexi working

Service Desk Manager required by dynamic public sector services organisation with great working environment and culture. 

In this exciting Service Desk Manager role you will manage and lead a Service Desk Team of 5, ensuring that all incidents and service requests are handled in line with agreed processes and procedures aligning to ITIL best practice.

In this role you will need to effectively manage the workload with the resources you have available.  You will need to drive improvements in processes and will look to upskill individual team members to ensure consistency.  You will therefore coach, mentor and develop your team to ensure they meet defined SLA's and will be the first point of escalation for customers for failed SLA's.  You will champion the use of the Service Management tool to ensure efficient and effective use of all resources and will ensure that the team works effectively with all key internal and external stakeholders, ensuring communications and updates to staff are accurate and timely. 

To be considered you will be a Service Desk Manager or Team Lead with strong skills in incident management, service request, problem management and people management. You must have experience of working in an ITIL environment and will ideally have a minimum ITIL foundation qualification. You will have experience of driving teams to meet SLA's and you must also have excellent written and verbal communications skills and will be able to work well with stakeholders at all levels. 

Based close to Colchester and easily commutable from Braintree and Chelmsford, a salary of £30k-£32.5k is on offer plus benefits including flexible working, excellent pension, free parking and onsite canteen (with good food!). If you are an Service Desk Manager with the necessary experience then apply NOW.

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.


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