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Service Desk Analyst

  • £18500 - £19800 per annum
  • Chelmsford
  • Posted: 29/01/2019
  • Permanent
  • Job Ref: 439101376

Job Details

Service Desk Technician required by dynamic public sector services organisation on a permanent basis.

This organisation needs a Service Desk Technician to come in and hit the ground running. In this fast paced, varied role you will act as a single point of contact to the business in response to service requests and incidents.

You will log incidents or service requests received in the ITSM tool following agreed procedures, make initial diagnosis and advise on known solutions and will provide information to enable incident resolution.

You will monitor progress of all open calls with appropriate escalation where necessary and will liaise with users and service providers, both internal and external.

This role will see you provide advice and guidance on best practice for using ICT systems and you will also support projects for the replacement of equipment such as mobile phones, Laptops and iPads.

To be considered you will bring solid experience of working on a Service Desk and excellent communication skills. You will have:

• Experience of call logging/ITSM tools
• Excellent customer service skills
• Strong prioritisation and organisation skills
• Good troubleshooting skills
• Highly IT literate and proficient in the use of Microsoft Office suite
• ITIL awareness (ideally Foundation level)

Based close to Chelmsford and easily commutable from Braintree and Colchester, this opportunity offers a salary up to £19,800 per annum + excellent pension + free parking + subsidised canteen. On top of this, the company is devoted to training and upskilling it's employees and providing lots of room for progression.

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.