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1st Line Support Analyst


  • £20000 per annum
  • Southampton
  • Posted: 04/02/2019
  • Permanent
  • Job Ref: 439101437

Job Details

1st Line Support Analyst Job Description

1st Line Support Analyst required on a permanent basis for a leading tech company based in Southampton. This is an excellent opportunity for an individual with previous experience on a support desk but also individuals interested in the role with customer facing/other IT experience. Based on a rotational shift pattern, this permanent position of 1st Line Support Analyst offers a salary of £20,000 with other benefits included.

As a 1st Line Support Analyst, your day-to-day will include:

• First point of contact for all incoming calls, ensuring that issues are logged by e-mail and telephone.

• Meeting KPI's and SLA's put in place to maintain an excellent standard of service.

• Highlight all high risk/high level issues to senior management to ensure these types of problems are dealt with appropriately.

• Providing occasional assistance with implementation of new software, hardware and any other ad-hoc rollouts.

To apply for the role of 1st Line Support Analyst, you must have the following skills/experience:

• Previous customer service experience, ideally telephone based.

• A basic IT qualification

• Some IT related experience

• The ability to work on a rotational shift pattern.

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.