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Senior Customer Success Manager

  • £50000 - £60000 per annum
  • Greater London
  • Posted: 15/03/2019
  • Permanent
  • Job Ref: CSM1CK

Job Details

Senior Customer Success Manager – London – up to £60k + Bens

Self-motivated, passionate and ambitious Senior Customer Success Manager required by a leading eCommerce SaaS Solution vendor in London!

This rapidly expanding global business has seen consistent revenue growth since inception and they have a compelling SaaS based product that helps ecommerce businesses organise and control their fulfilment. With a new Customer Success org just set up, this exciting opportunity will allow you, as Senior Customer Success Manager, to play a key role, working closely with the Head of Customer Success to build and shape the function and customer processes from the ground up!

As Senior Customer Success Manager you will be responsible for taking ownership of a portfolio of accounts, both high and low-touch, building strong relationships, ensuring satisfaction, managing escalations and ensuring that churn is managed in an efficient and proactive manner. You will document new processes and procedures, drive product adoption and maintain high levels of Customer Satisfaction / NPS.  You will also carry out customer business reviews and as the team grows you will mentor and coach more junior members.  

To be considered for this exciting opportunity you must have:

- Previous Customer/Client Success experience at a SaaS vendor specialising in either eCommerce, Warehouse Management or ERP solutions
- Fully owned the relationship with a portfolio of 25 or more customers 
- Exceptional customer relationship building and management skills
- Excellent analytical, organisational and time management skills
- Proven Customer Satisfaction / NPS Results

Based in a fantastic modern work space in London, this amazing opportunity offers a salary up to £60,000 per annum + Private Healthcare + Pension + 25 days holiday. Other perks include free Monday morning breakfast, excellent coffee, free snacks, computer games, pool table and even beer & prosecco taps!

This is a perfect opportunity for a someone looking to make a real impact in a brand new customer success org. Sound interesting? Apply NOW!

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.