First Line Technical Support Analyst (shift patterns)
This large, innovative and expanding software house is looking for a First Line Line Technical Support Analyst to be the first point of contact for all calls and make sure all calls are answered within KPIs. The role is on a shift pattern of 4 days on, 4 days off and working days are 12 hour shifts. The shift patterns consist of two rotations of day shifts and on the third rotation two days and two nights, then back on the day shifts.
Reporting to the Helpdesk Team Leader, you will be required to log and update all calls on both my clients' call management system and in some cases certain third party systems, it will be your responsibility to ensure that the call management systems are up to date with all necessary relevant information.
The successful First Line Technical Support Analyst will have/be:
• Excellent communication skills.
• Experience with Windows Operating System ranging from 2000 – Windows 7.
• Strong customer service skills.
Also of Interest:
• Network infrastructure.
• SQL experience.
• Understanding of SLAs and KPIs.
• Computer literate.
In return you will be rewarded with up to £20k (dependent on experience), an excellent working environment and benefits.
If you think you could be a good fit for this role and you have the relevant skills needed to become a 1st Line Support Analyst then send your CV across ASAP!
If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.