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Claims & Policy Admin Transformation Sector


In 2012 Zurich FS embarked on a major IT/Change programme to replace their current claims system with a new Guidewire ClaimCenter solution. At the same time they decided to also replace their Policy Admin/Underwriting system with a new DuckCreek (Example Platform) solution. The programme was to span multiple years, multiple locations and was the second biggest programme within the firm worldwide at the time.

Key Challenges:

  • Running two major programmes concurrently
  • Seeking to recruit experienced Guidewire and DuckCreek expertise which were significantly lacking in the UK
  • Programmes being based out of Fareham (Portsmouth)
  • Focus on recruiting permanent heads over contract/interim
  • Significant lack of talent locally


  • The People Network Talent Mapping solution was born and resulted in a major 2 year programme to locate and approach the UK’s best Guidewire, Duckcreek, Claims, Policy and underwriting professionals
  • The People Network selected as number 1 and later exclusive partner for Zurich GI (alongside AMSD incumbent supplier)
  • Successful placement of in excess of 30 key strategic hires over 2-3 years
  • Placement of a number of key management team now working in senior roles across the whole insurance space


Adam Warwick - CIO UKGI Aviva (Previously Head of Business Change & IT at Zurich FS)

"The People Network have been a key member of the team during the Guidewire Claims and Duckcreek Policy programmes at Zurich. Their ability to translate a role specification into candidates which both match the spec and anticipate the wider challenge reflect their deep understanding of both the client and market based on their extensive mapping of potential candidates across the whole sector. Through close attention to relationships with HR and preferred recruitment partners The People Network quickly became the first point of call for niche skills in tough locations across the Guidewire and Duckcreek programmes and latterly across the whole of the business change and IT function."

Gaurav Sharma - Programme Director (Claims Transformation at Zurich Insurance)

"Having worked with TPN on both sides of the equation (first while searching for job and then as his client), I can confidently say that they are one of the few recruiters I have come across who really takes the time to understand the requirement and asks questions until they are sure they get it. A few years ago, TPN helped me find a job and from the candidate side, I was pleasantly surprised that they actually sat down with me for a couple of hours to understand my skills, capabilities, but more importantly my expectations from my ideal role. They also took facilitated really good and transparent communication with my prospective employer. I ended up recommended TPN as a recruiter to my employer. As expected, TPN managed to successfully place a good number of hires after we started using them."