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Service Designer / User Researcher - GDS Framework

  • £45000 - £50000 per annum
  • United Kingdom
  • Posted: 02/04/2021
  • Permanent
  • Job Ref: 439102233

Job Details

Service Designer / User Researcher - GDS Framework
Service Designer / User Researcher required on a permanent basis for a an exciting business in the cloud sector, working with large government customers, enabling transformation using public cloud, data, and AI services. As a Service Designer / User Researcher, you can expect to receive the following remuneration package:

- Basic salary of up to £43,000
- Annual Bonus of up to 15%
- 25 Days Holiday + Bank Holidays
- Annual Training Allowance
- Pension Scheme

As a Service Designer / User Researcher, your day-to-day responsibilities will include but will not be limited to:

- Undertaking full business analysis activities for designated projects / customers, working collaboratively with project managers, customer stakeholders’ representatives, end-users and technical teams.
- Aligned to GDS framework best practice, you will establish and follow agreed analysis processes, methodology and standards ensuring the delivery of an efficient and effective business analysis function for our customers.
- Evaluate existing services in terms of usefulness, usability, content and accessibility.
- Work with clients to understand their needs, communicate how our team can help them and design a solution to realise their ambition.
- Understand and have experience in user research methods. You know when to use those methods and how to apply them correctly.
- Plan and conduct behavioural in-context user testing and document the findings.
- Provide evidence-based recommendations to the client and internal team and turn insights into opportunities for cost reduction, revenue generation or other business value.
- You can apply technical knowledge and experience to build prototypes - you understand parameters, technical restrictions.
- Facilitate workshops with stakeholders, users and technical team to drive consensus around the service vision.
- Give support and leadership to the delivery team to take a holistic service design approach.
- Working across a number of projects you will establish and maintain strong working relationships with a range of stakeholders - senior managers, service managers, academic and administrative staff to understand the business needs of the organisation.
- Supporting the end-to-end project delivery you will take responsibility for the quality of data and processes throughout the design and implementation stages. You will design and implement suitable service models and facilitate the handover to BAU operations.

To be considered for the Service Designer / User Researcher vacancy, you must have the following skills / experience:

- 3+ years’ Service Design/User research experience.
- Experience of working within GDS framework.
- An understanding of service design.
- Professional Services experience.
- Recent AGILE experience.
- Strong presence with excellent people, communication and presentation skills.
- A flexible, can-do approach to projects.

If you meet the criteria above and are interested in the Service Designer / User Researcher vacancy, please click apply for immediate consideration.

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.

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