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1st Line Support Analyst – Linux, PL-SQL

1st Line Support Analyst required on a permanent basis for a globally expanding, fast paced and dynamic organization at HQ based in Swindon. As a 1st Line Support Analyst, you will be a key part of a team that collectively deliver a world class seamless 24/7 IT Service Operation support, by effective system monitoring and providing excellent customer service and solving problems through logical thinking. As a 1st Line Support Analyst, you can expect to receive the following remuneration:

- Basic salary of up to £21,000
- Shift Allowance of 20% (2-2-3-2-2-3 Rotating days / nights)
- Annual Bonus of 5%
- 25 Days Holiday, plus Bank Holidays
- Pension Scheme
- Gym Membership
- Medical Cover

As a 1st Line Support Analyst, your day-to-day responsibilities will include but will not be limited to:

- Ensure that Service Level Agreements and Key Performance Indicators are met
- Perform ‘initial discovery’ on new incidents/demands to determine whether they have an appropriate level of detail as required for further analysis/investigation
- Resolve Incidents and where not possible functionally escalate to appropriate support teams
- Perform pattern recognition/analysis on demands/incidents to highlight trends and pressure points on the platform
- Build strong working relationships with both internal and external stakeholders

To apply for the 1st Line Support Analyst vacancy, you must possess the following skills / experience:

- Basic Oracle SQL (PL-SQL) familiarity
- Basic Unix (Solaris/Linux) familiarity
- Communication skills, written and oral
- Organisation and prioritisation
- Good interpersonal and relationship building skills
- Initiative and proactivity
- Logical thinking and problem solving
- Taking ownership

If you meet the criteria for the 1st Line Support Analyst vacancy, please apply today for immediate consideration.

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.