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Service Delivery Manager – Remote / Swindon

Service Delivery Manager required on a permanent basis for a successful and expanding MSP with offices based in Swindon. As a Service Delivery Manager, you will be tasked with establishing and growing the Service Delivery Function from the ground up. This includes process definition/implementation, building strong internal / external working relationships and continuous improvement plans. As a Service Delivery Manager, you can expect to receive the following remuneration package:

- Basic salary of between £45-65k (DOE)
- Remote Working (With Occasional Office / Customer travel where required)
- Annual Bonus of up to 7.5%
- 25 Days Holiday + Bank Holidays
- Pension Scheme (5% Matched)
- Medical Cover
- Gym Membership
- Discounts

As a Service Delivery Manager, your day-to-day responsibilities will include but will not be limited to:

- Manage service delivery calls and requests demonstrating service delivery knowledge with a ‘can do’ and solutions-based approach at all times.
- Work as a key member of a successful Service Delivery team to support the design and deployment of new processes, policies, and agreements

- Build and maintain strong working relationships at senior level

- Build partnerships and liaise with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

- Become acknowledged as a Trusted Advisor
- Manage service issues as required and promote continual service improvement internally and externally

- To ensure contractual obligations are met in terms of the performance and metrics provided to our clients

- Ensure service quality measurements are in place and a service excellence ethos is always promoted.

- Develop relationships with clients and stakeholders responsible for services and incorporate regular site visits with a focus on service improvement and to highlight any changes required with immediate implementation
- Determining ways to reduce costs without sacrificing customer satisfaction.

To apply for the Service Delivery Manager vacancy, you must possess the following skills and experience:

- Experience dealing with senior management and stakeholders and ability to act as a key point of contact with clients & customers
- Extensive and proven IT technical and service delivery management experience.
- Confident in speaking to clients face to face
- Excellent Communication and Negotiation skills
- Analytical with the ability to write reports
- Prior experience of managing people
- IT service management (ITIL V3) and project management (PRINCE2) qualified, and SIAM would be advantageous.
- Experience building up a function from scratch, implementing new procedures etc is hugely desired
- Experience helping with the design process to ensure that proposed new services & solutions are supportable by our teams

If you meet the criteria above and are interested in applying for the Service Delivery Manager vacancy, please send your CV for immediate consideration.
 

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.