Customer Success Executive – SaaS
This innovative and flexible SaaS provider is looking for an experienced Customer Success Executive to join their growing team in London helping customers gain maximum value from our software in every aspect of their day-to-day operations.
Working closely with the Head of Customer Success, you will set up customers for immediate success by facilitating the implementation process for new accounts. You’ll also educate new customers by helping them solve technical problems, and ensure smooth adoption of our products and services. This role requires technical leadership coupled with a thorough understanding of a SaaS based onboarding model, thus ensuring overall user adoption and satisfaction.
This is a fantastic opportunity for someone who is looking to join a market leader within SaaS with a view of long term growth/progression. This is a hybrid role where you’ll be working 2-3 days in the office and the rest from home.
The Successful Customer Success Executive - SaaS will have/be:
- Proven background in Customer Success
- Excellent customer interaction skills both written and verbal
- Onboarding/Training experience on a number of platforms
- Experience in SaaS platform support
- CRM, billing and support platform experience such as; Salesforce.com, Zendesk, etc
- Financial accounting software experience such as; Sage, Quickbooks, Yardi
- Experience working within or as a partner to flexible workspace operators
The successful candidate can expect a salary of £40k - £50k and a range of excellent benefits including BUPA Medical, Dental, Gym, and other perks as well (Also includes an on site Pub & Pool/Ping pong tables!)
If you think you could be a good fit for this role and you have the relevant skills needed to become a good Customer Success Executive - SaaS then send your CV across ASAP!
If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.