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Customer Success Manager (copy)

  • £50000 - £75000 per annum
  • London
  • Posted: 11/01/2021
  • Permanent
  • Job Ref: CSML1

Job Details

Customer Success Manager – German Speaking

Do you want to be part of the success story of a high growth, rapidly expanding cloud business that is tipped for unicorn status?

This cloud eCommerce solution provider is already recognised by Gartner as an exciting visionary and one to watch in their market sector and with new customers being signed up daily they now urgently need a motivated, resilient and adaptable Customer Success Manager to join their growing Customer Success org.

Customer Success is absolutely central to this businesses strategy and heading up the function is an exceptional leader who has a superb track record of building world-class customer success orgs throughout their career. Working under this individual as part of a small but growing team you will have a fantastic opportunity to learn and develop your skills and really accelerate your customer success career. 

You will take ownership of a portfolio of key customers of various sizes, supporting them along the entire customer lifecycle, building strong relationships and consulting with them on best practice and usage to ensure they get the very best experience and value from their investment. Measured on retention and customer satisfaction (no sales quotas here!), this is a fast-paced, varied role where you will need to juggle multiple projects and priorities simultaneously for different customers, mobilising internal teams when needed to ensure the customers get the required level of support they need. 

To be considered you must be a highly customer-focussed, fluent German-speaking candidate who has good experience of working with a complex software product. To be successful in this role you will need a good level of technical understanding and will have some hands-on technical skills in coding, configuration or integration (backend development or PHP particular useful). You may be a seasoned CSM or you could even be working in a Presales/Solution Consulting role and looking to make the move into Customer Success. Exceptional communication skills are a must, and you should be approachable, analytical, process-driven and resilient, as well as used to multi-tasking and working under pressure. 

Remote based from either Germany or the UK you can expect to join a fantastic culture, work with smart people, great customers and have the chance to influence and build processes as this CSM org continues to evolve.

An excellent salary of €50k-€75k (depending on experience) plus other benefits is on offer to the successful candidate. If this sounds like the Customer Success Manager challenge you have been looking for then APPLY NOW!

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.

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