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Customer Success Executive


  • £30000 per annum
  • London
  • Posted: 09/07/2024
  • Permanent
  • Job Ref: V-32563

Job Details

Customer Success Executive
 
Customer Success Executive required by a leading, global technology company that provide scalable solutions for commercial real estate, designed to solve the complex operational challenges faced by landlords and flexible workspace operators.
 
This is a fantastic opportunity if you have some technical experience and are looking to expand your skills further, or maybe you have an interest and passion for technology and are keen to begin your career in the tech world? This role starts as 1st Line Support, and once you prove yourself within the team, opportunities within Customer Success, 2nd Line Support and Network Engineering will arise giving you a clear progression path.
 
Responsibilities of the role includes:
 

- Being the first point of contact for customers, typically through Intercom live chat, Salesforce cases and incoming calls
- Understanding the client’s needs and resolve their requirement efficiently and proactively
- Troubleshooting any potential reported bugs and providing the necessary steps to recreate to the technical team
- Helping to improve the overall process and quality of support
- Escalating issues to 2nd line support where required

 
The right candidate will have/be:
 

- Excellent customer interaction skills, both verbal and written
- Process-driven and organised with the ability to structure your own day
- Quick learner with aptitude and desire to learn new technologies
- A relevant degree/educational background is desirable
- Any exposure to Salesforce or Intercom live chat is hugely beneficial

 
This role will involve 1 week shift patterns, so where you are completing the UK shifts (9am-5pm) you would need to be in the London office 3 days a week. On other weeks where you are working alternative shifts, there is no requirement to be in the office therefore this role will provide you with lots of flexibility with remote working.
 
In terms of package on offer, the base salary is £30,000 plus a 20% shift allowance which will take your overall salary to £36,000, plus a range of excellent benefits.
 
If you feel you are the right person for the role and are keen to take on a new challenge, APPLY NOW!

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.


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