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1st/2nd Line Support Analyst


  • £28000 - £30000 per annum
  • West London
  • Posted: 03/05/2024
  • Permanent
  • Job Ref: EM-20

Job Details

1st/2nd Line Support Analyst

A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function.
 
With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety of other applications and security issues.  
 
In this varied support role, you will help manage and run the day-to-day IT operations for the global business. This is an employee facing role so you will need good communication skills and the ability to manage relationships to ensure the effective resolution of issues.
 
The right candidate will have/be:
 

- Minimum of 1-2 years commercial experience in IT Support/1st Line/2nd Line Support role
- Good experience of working in a Microsoft environment support M365
- Exposure to the management of Azure or AWS cloud environments
- Strong device support experience including laptop build, distribution and maintenance
- Strong troubleshooting and problem solving skills
- Strong communication skills with an enthusiastic and proactive approach
- Decent knowledge of IT security processes and policies
- Any exposure to React, Node, Python, Docker is beneficial, however this is not essential

 
You will need to be flexible with working between the two UK offices and will be onsite 3-4 days a week to help users in person, with the rest of the week working remotely. Travel expenses will be covered. 
 
In return, you can expect a basic salary of up to £30,000 plus a range of excellent benefits including private medical care, phone allowance and 25 days holiday.
 
If you are an IT Support professional and looking for a challenging role where you can expand your skills then APPLY NOW!

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.


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