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Service Desk Team Leader


  • £30000 - £40000 per annum
  • Hampshire
  • Posted: 06/02/2024
  • Permanent
  • Job Ref: V-32462

Job Details

Service Desk Team Lead 
Mainly remote some traval to Southampton required.
Are you an accomplished IT Service Desk professional who has a love for customer service and technology and wants to mentor a team of Service Desk/Help Desk professionals?
 Do you perform best in a fast-paced, dynamic atmosphere where you can show off your people and technical skills?
My customer is a quickly expanding SME that provides the public sector with cloud and cyber services and is looking for a talented Service Desk / Help Desk professional to join the team as a Service Desk Team Lead, overseeing and developing our small but growing Service Desk/ Help Desk team. Due to the nature of the work, this role will require current and active SC clearance.
 
Key responsibilities:

- Overseeing daily operations,
- Ensuring efficient support delivery,
- Setting performance goals,
- Handling complex inquiries, and
- Coordinating with other departments.

 
To thrive in this role, you'll need:

- A minimum of 2 years of IT team lead experience
- SC Clearance (maintainable as a condition of employment)
- A full driving license
- ITIL v4 Certification or experience within an ITIL Framework
- Proficiency in Microsoft Windows, Office, Office365, and Server Support
- Some experience with functional scripting (e.g., PowerShell)

 
Why this particular role?  You'll work with a welcoming, encouraging group of people committed to providing top-notch services and solutions. We provide a cooperative work atmosphere, chances for professional advancement, and the ability to have a significant influence on the cybersecurity industry.

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.


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